Up to 40% off Dell Laptops with Free UK Delivery
Your Shopping Basket

Cart is empty!

logo.jpg


Free delivery on laptops and PCs

Warranty, Refunds & Returns


Terms & Conditions

Upon sales of our products, you agree to our warranty and return terms and conditions. Please read them carefully before making a purchase.

 

Warranty

  • We advise you to fully inspect the product upon arrival to allow queries to be dealt with as soon as possible. Check the contents of the package to see that all necessary items are included. Check the condition of the product, and that it matches the specification advertised and meets your expectations. Keep all paperwork we provide (invoices etc.) for the whole warranty period. If you have any problems, contact us as soon as possible.
  • Our warranty duration begins with our 30 Day Money Back Guarantee. During the first 30 days (from your sales invoice date) you can ask for a refund or replacement if you are not fully satisfied with the product for any reason.
  • After 30 days, all queries will be dealt with by warranty repair only. No refunds/replacement products will be issued after the 30 days have passed. For laptops and desktops, you have a 12 month warranty from FYL Direct, starting from the sales invoice date. For all other products please check the specific paperwork.
  • Sales invoices will state the period of warranty available with the purchased product. Terms such as RTB are defined as “Return To Base” which means the product must be returned to our office address for repair/query/assessment/refund in all circumstances or situations. We do not provide on-site warranty, call outs, visits to offices etc.
  • Most of our products have no manufacturer’s warranty. This warranty is discontinued when we purchase from the manufacturer. All support is removed by the manufacturer. Serial numbers or Service Tags are now void. Transfer of ownership is not possible. Please do not contact the product manufacturer for support or help as they are not responsible. We, as the sellers of the product have now taken ownership of this responsibility, and you should contact us if you have any problems.
  • Warranty categories cover a wide range of problems including:
    • Dead on arrival
    • No power, intermittent power, cutting out, shutting down unexpectedly
    • No boot, intermittent boot, blue screen issues (if hardware related)
    • Graphics issues, freezing, pixelated display, overheating components (if clear fans)
    • Power no display, random unexpected loss of functionality, shorting of components
    • Other faults that are not listed in non-warranty (subject to assessment by us).
  • Non-Warranty categories:
    • Battery depreciation/loss of holding charge duration is not covered under our warranty agreement.
    • Accidental/physical damage is not covered under our warranty agreement. This could include a cracked screen, physical crushing to the casing or liquid spillages.
    • Software issues are not covered under our warranty agreement. This could include virus attacks to the system, Windows update problems or general customisations to the software of the device. All machines are released to the customer with a clean Windows environment and from that point on we have no responsibility for how the software is used.
    • However, the above repairs, plus others not listed can be carried out by us for a pre-agreed fee, or with guidance from our Technical Department.

 

Refunds

  • Refunds will only be processed up to 30 days from the sales invoice date, during our Money Back Guarantee period. All items purchased must be returned to us as sold in a re-sellable condition. The original box must be returned, along with the original product bags, paperwork and accessories. We cannot resell the product without the original packaging so it is important that this is kept for up to 30 days after purchase is made.
  • The condition of items must be as sold. No marks or wear must exist on returned products, or we will escalate this to a warranty repair and return the items to the buyer.
  • Refunds will be processed within 7 days of the product arriving back to us. Payment will be made the same way the product was paid for; PayPal, Cash, Bank Transfer or Card payment. We cannot use a different method and it must be returned to same address or account or card; with cash being collected from our offices.
  • After 30 days from the sale invoice date, no refunds will be issued for faults or problems with the product. We allow 30 days for all decisions to be made regarding the item’s condition and specification to be accepted by the buyer. After 30 days, products will only be repaired and unwanted items will be refused.

 

Delivery & Collections

  • We use DHL and DPD couriers for our delivery and collection service.
  • For laptops, we aim to deliver on the next working day if you order before 1pm. This is not always possible, but you should expect your product to arrive within at least 3 days in the UK and within 10 days overseas.
  • Postage costs of the item are agreed within the sale. For laptops, desktops and monitors you will usually receive free delivery. For smaller items, such as accessories and parts, the delivery cost is usually £5.
  • Collections and redelivery within the first 30 days, UK:
    If there is a problem with the product or you have changed your mind, and a refund is preferred, then we will arrange collection free of charge via a courier.
  • You are responsible for packaging the product securely (in its original packaging and wrapped in a waterproof postage bag) to avoid damage during transportation.
  • If there is a problem with the product, and a repair/replacement is preferred, then we will arrange collection free of charge. We will repair/replace and return the product back to the customer free of charge.
  • Collections and redelivery within the first 30 days, Overseas:
    If there is a problem with the product, and a refund is preferred, then we require the customer to send the product back to us using their desired courier service. When the product arrives in our offices we will reimburse up to £25 to cover lost costs of return (upon scanned proof of receipt).
  • If there is a problem with the product, and a repair/replacement is preferred, then we require the customer to send the product back to us using their desired courier service. We will reimburse up to £25 to cover postage costs (upon scanned proof of receipt). Then once repaired/replaced, we will return the item back free of charge.
  • You are responsible for packaging the product securely (in its original packaging and wrapped in a waterproof postage bag) to avoid damage during transportation.
  • Collections and redelivery after 30 days, UK:
    If an item needs returning to us under warranty, then the buyer will cover the costs of sending the item to us. Once the item is received and repaired, we will arrange return postage free of charge.
  • If the item arrives back to us and is deemed as non-faulty or damaged in a non-warranty category, then return postage costs will be covered by the buyer for us to post the item back. A £15 fee can be made to us to return it or the buyer can arrange their own courier. Non-warranty repair prices will be discussed prior to repairing or returning the item.
  • You are responsible for packaging the product securely (in its original packaging and wrapped in a waterproof postage bag or in bubble wrap and a sturdy cardboard box) to avoid damage during transportation.
  • Collections and redelivery after 30 days, Overseas:
    If an item needs returning to us under warranty, then the buyer will cover the costs of sending the item to us. Once the item is received and repaired, we will arrange return postage free of charge.
  • If the item arrives back to us and is deemed as non-faulty or damaged in a non-warranty category, then return postage costs will be covered by the buyer for us to post the item back. A £35 fee can be made to us to return it or the buyer can arrange their own courier. Non-warranty repair prices will be discussed prior to repairing or returning the item.
  • You are responsible for packaging the product securely (in its original packaging and wrapped in a waterproof postage bag or in bubble wrap and a sturdy cardboard box) to avoid damage during transportation.

 

If a problem occurs

  • Find your original sale invoice that we provided (this enables us to speed up your refund/return). This must be provided to prove warranty/refund exists and duration has not expired.
  • Contact us immediately to avoid delays and possible warranty duration expiration.
  • Once discussed with us, provide as much information within the box of the product as possible (personal information, faults of product, sale invoice proof, and return address/mobile if necessary).
  • For safest transport of goods, send the product in the original box with an outer liner (to keep waterproof and enclosed). If you don’t have the original box then securely package the product, ideally in bubble wrap and a sturdy cardboard box.
  • When we arrange collection of your product, we will advise you whether you need to print a label or whether our courier will bring one.
  • If you post the product to us, please provide us with tracking to keep an eye out for the parcel. It is your responsibility to ensure the product arrives back to us.
  • We will keep in close communication with you regarding a refund, a repair or replacement and will contact you by phone or email if a problem occurs.

 

General terms and conditions

  • We as a company stand by the above terms and conditions and believe that they support us as a supplier and you as a buyer.
  • If warranty stickers exist on our products and these are tampered with in any way during the warranty duration, then the warranty will end immediately.
  • We will not refund or attempt repair on products where the warranty stickers have been tampered with. 
  • Our product specifications are set on sale. Upgrade options must be discussed with us prior to sale. If upgrades by the customer are attempted on our products then warranty will end immediately.
  • If our products are opened in any way to attempt upgrade or self-repair the warranty will end immediately.
  • All our internal components are marked and if we deem items to have been removed or swapped from our products then warranty will end immediately or refunds will be denied.
  • Operating systems on the products are tested by us as fully working before the item is listed for sale. We will not be responsible for any tweaks/upgrades/changes within the software.

 

Software licence keys

  • All of our products have a unique licence key included. This is embedded within the product itself.
  • Upon the load of the operating system, if the activation is not automatic from the embedded licence key then we provide a new unique licence key included within the product box.
  • This is unique to the device and stays with the device. If the device is returned for a refund/replacement then the licence key comes back with the device.
  • Please keep this handy in case of software issues in the future.

 

Thank you for your purchase

If any of the above terms and conditions are confusing or misunderstood do not hesitate to contact us before purchase. We are human! Our aim is always to provide the best possible service and product and for a satisfied customer. Negotiations can be discussed and agreed upon if the terms and conditions above cannot be met for whatever reason by the buyer.
All we ask, is that the above terms and conditions are read prior to purchase, and that the product is not purchased and then queried later.
Feedback is gladly appreciated, through online feedback, email or customer review websites!

 

Contact us

Email: info@fyldirect.co.uk
Phone: 01484 444 662
Address: 62 Commercial Street, Brighouse, HD6 1AQ